What makes swarovski optics such a good company? Our business hours are Monday thru Friday 8:30 AM - 5:00 PM EST. Whether requesting a service order online or by phone at 80 prompt 2, you will be asked to provide the model, serial number, and what the issue is you are experiencing, along with the owner`s name, contact and shipping information. › Sahara Sams Oasis Indoor And Outdoor Water Parkįrequently Asked Questions When to call swarovski optik for service?.